This FAQ covers common questions about ordering, delivery, returns, privacy, and RO products sold or serviced by WATER INVESTMENTS LIMITED.
Orders and products
- What do you sell? We focus on reverse osmosis systems, related components, and associated servicing support.
- Do you provide design support? Yes. Our business includes design, supply and servicing of RO systems. Project scope can vary depending on the application.
- Can I ask for help choosing a system? Yes. Contact us with the intended use, available space, feed water details, and any installation constraints.
Delivery
- How long does delivery take? Standard timing is usually 1-3 working days for dispatch and 1-3 working days for delivery after dispatch, unless stated otherwise.
- Do you deliver outside the UK? Contact us before ordering if you need delivery outside the United Kingdom.
- What if my parcel is delayed or damaged? Contact us as soon as possible with your order reference and, if relevant, photos of the issue.
Returns and cancellations
- Can I return an item? If you are a consumer buying online, you normally have cancellation rights under UK distance selling rules. Some exceptions may apply.
- Do I need authorisation before returning goods? Yes. Please contact us first so we can confirm the correct returns process.
- When will I receive my refund? Once the returned item is received and checked, refunds are usually processed to the original payment method.
Privacy
- How do you use my personal data? Please see our Privacy Policy for details of what we collect, why we use it, and your rights.
- Who do I contact about privacy questions? Privacy enquiries: sales@ro-systems.co.uk
Other questions
If you cannot find the answer you need, contact us: Customer support: sales@ro-systems.co.uk | 7504989695