WATER INVESTMENTS LIMITED, registered office: 840 Centre Park, Warrington, England, WA1 1RL, company number 08323133. This privacy policy explains how we collect, use, store and share personal information when you use this website, place an order, request support, or contact us.
Who we are
WATER INVESTMENTS LIMITED is the controller of the personal information covered by this policy.
Registered office: 840 Centre Park, Warrington, England, WA1 1RL
Company number: 08323133
Privacy contact: sales@ro-systems.co.uk
What information we collect
- Identity and contact details, such as your name, billing address, delivery address, email address and telephone number.
- Order and account information, including products ordered, payment status, delivery information and customer service history.
- Technical and usage information, such as IP address, browser details, device information and website interaction data where available through analytics or similar tools.
- Communications you send to us, including enquiries, support requests and return-related messages.
How we use your information
- To process and fulfil orders, arrange delivery, handle returns and provide customer service.
- To communicate with you about orders, enquiries, service matters or account-related issues.
- To operate, maintain and improve our website, products and services.
- To keep appropriate business and accounting records and comply with legal obligations.
- To send marketing communications where permitted by law or where you have asked to receive them. You can opt out at any time.
Lawful bases
- Contract: where we need your data to take steps at your request or to perform a contract with you.
- Legal obligation: where we need to keep records or otherwise comply with applicable law.
- Legitimate interests: where it is necessary for the operation, security and improvement of our business and website, provided those interests are not overridden by your rights.
- Consent: where consent is required, for example for certain marketing or cookie-related activities. Where we rely on consent, you can withdraw it.
Who we share information with
- Payment providers, delivery providers, website hosting providers, IT service providers and professional advisers, where needed for legitimate business operations.
- Regulators, law enforcement bodies or courts where we are legally required to do so.
- Other service providers acting on our behalf under appropriate contractual controls.
How long we keep information
- We keep personal information only for as long as necessary for the purpose it was collected, including legal, tax, accounting, warranty, complaint-handling and record-keeping requirements.
- Where a fixed retention period does not apply, we assess retention by reference to the nature of the information, the purpose of processing, and our legal or operational needs.
Your rights
- You may have the right to request access to your personal data, correction of inaccurate data, erasure, restriction, objection, and data portability, depending on the circumstances.
- Where we rely on consent, you have the right to withdraw consent.
- To exercise your rights, contact us at sales@ro-systems.co.uk.
- If you are unhappy with how we handle your information, you may complain to the Information Commissioner’s Office (ICO).
Cookies and website analytics
- Our website may use cookies or similar technologies for core site functionality, analytics and user experience. Any separate cookie notice or preference tool on the site should be read alongside this policy.
Contact
Privacy enquiries: sales@ro-systems.co.uk
Customer support: sales@ro-systems.co.uk | 7504989695